Why Do you Need to Sign Up or Log In?

Only when you are logged in to an account will your health and activity data (such as sleep, steps, and heart rate) be automatically backed up to the cloud. This ensures that your data remains available even if you change phones or reinstall the Runmefit App.

How to get started

When you first download and open the Runmefit App, you will be presented with two usage modes: Account Mode and Tourist Mode.

Account Mode (Recommended)

• Tap "Get Started"​ to create an account or sign in.
• This unlocks all features and saves your data to the cloud. Your data stays with you if you get a new phone.

Tourist Mode (Limited)

• Tap "Tourist Mode" and enter basic information.
• When using the Runmefit App in Tourist Mode, certain features and services will be limited. To enjoy full access to all features and ensure your data is securely stored, please sign up or sign in to an account.

Sign Up

By creating an account, you agree to Runmefit Terms of Service and Privacy Policy.

Sign up with email

1. Enter your email and tap "Get Verification Code".
2. Enter the 4-digit code from the email (valid 30 min).
3. You can skip creat password and add it later in "My"​ > "Settings"​ > "Account"​ > "Password Setting".
4. Enter your gender, age, height, and weight for more accurate stats.

Sign up with a third-party account

Use Apple ID, Google, or Facebook to sign up without creating a password.

• Click "Continue with Apple" login option.
• When you're asked which email to use, you must select "Share your email". Choosing "Hide your email" will prevent linking to your Runmefit account.
• Your Runmefit account will then be automatically linked to your Apple ID account.

• Click "Continue with Google" login option.
• Review the permissions requested on the prompt and click "Continue" or "Allow". Authorize the app to have some access to your Google Account data.
• If you have multiple accounts, select the one to use.
• Users who sign in with Google will have their email automatically linked to the Runmefit App after successful sign in. The email can also be modified manually later.

• Click "Continue with Facebook" login option.
• Review the permissions requested on the prompt and click "Continue" or "Allow". Authorize the app to have some access to your Facebook data.

Sign In

You can sign in to Runmefit App in three ways:

• Email: Enter your registered email and password, then tap "Sign In."
• Verification Code: Enter your registered email, tap "Get Verification Code", enter the code, and sign in instantly.
• Third-Party: Easily sign back in using your linked third-party account.

Manage your account

Change your linked email

• This is only available if you registered with Apple ID or Facebook and linked an email.
• Go to "My" > "Settings" > "Account" > "Email"

Change your password

• Go to "My" > "Settings" ＞ "Account" > "Password Change".

FAQ

Why does it say "Invalid email address"?

1. "Invalid email address" usually means the email isn't registered in Runmefit App. Please go back to register first.
2. Double-check for typos or extra spaces or the full email has been entered, including the domain suffix (such as @gmail.com).

I'm not getting the email verification code.

1. Check your Spam, Junk, or Promotions folder.
2. Make sure your email is entered correctly (no extra spaces).
3. Check that no-reply@runmefit.com is not blocked in your email settings (Go to your email settings and check: Settings > Anti-Spam > Blacklist).
4. Try taping "Resend Verification Code" after confirming the email address is correct.
5. In rare cases, Runmefit App server may be under maintenance.

The verification code says it's incorrect.

1. Ensure you’re entering the code for the correct email address.
2. Try requesting a new code. Codes expire after 30 minutes.
3. Check your Spam, Junk, or Promotions folder.

I can't sign in with Google.

Occasionally, Google's permissions need to be reset.

1. Open your web browser and go to your Google Account Permissions page (Third-party apps with account access).
2. Find Runmefit in the list and click "Remove Access" or "Delete."
3. Re-open the Runmefit app and try signing in with Google again.

Where is the option to change my email?

1. You can only change your linked email if you registered with Apple ID or Facebook.
2. Users who log in directly using their email address or Google account cannot change linked address.
3. Go to "My" > "Settings" > "Account" > "Email".

Will my data transfer to a new phone?

Yes. Log in with the same account on your new phone, and all cloud-synced data will restore automatically. Data from Tourist Mode does not transfer.

Can I be logged in on multiple phones?

No. Your account can only be actively logged in on one device at a time for data accuracy and security.

What should I do when "Session expired, please resend the verification code" during email binding？

Please return to the "Account" binding page, re-enter your email address, and request a new fresh verification code. After verification, the binding process will be completed successfully.