Search

Runmefit Privacy Policy

  • Updated

Last Updated: Obtober 10, 2026

 

Overview

This Privacy Policy describes how Shenzhen Starmax Technology Co., Ltd. ("we", "us", or "our"), the developer of Runmefit App, collects, uses, and shares your personal information when you use the Runmefit App, products, websites, technologies, and services (collectively, the "Services"). By using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by it.

 

Information We Collect

Information You Provide

  • Account Information: When you create or use a Runmefit Account, we collect information such as your country or region, email address, date of birth, gender, height, and weight. You can also choose to provide a nickname and avatar.
  • Guest Mode Information: Some features can be used without creating an Account or signing in. If you use the Services in guest mode, information such as your nickname, gender, height, weight, date of birth, and related health information may be stored locally on your device. These data are not uploaded to our cloud servers or shared with third service providers under guest mode.
  • Other Information: To enhance your experience or enable specific features of the App, such as Bio Age, Women's Health, and health reminders, you may choose to provide additional information, such as heart rate, sleep data, women's health logs, and event reminders.
  • Contact Information: If you authorize access to your contacts, we may use contact information to provide incoming call reminders. Contact information is used on your device only to provide this feature and is not uploaded to our servers.
  • Payment Information: When you make a payment through our Services, we collect purchase information, including payment details and the last four digits of your credit card number. We do not collect your full payment card number or store transaction records on our servers. Payments are processed by third-party payment service providers that comply with applicable Payment Card Industry (PCI) standards.
  • Feedback Information: When you submit feedback through My > Feedback, we collect the information you provide, including your feedback and contact details. We use this information to review your request, investigate issues, and provide support.

Information From Using the Services

  • Activity Data: When you connect a device to our Services, we collect health and fitness information generated or recorded by the device. Depending on your device and the features you use, this may include steps, distance, calories, heart rate, sleep data, and other health and fitness information. When you synchronize device information with the Services, the information may be transmitted to our servers.
  • Log Information: We may collect logs generated when you use our services, including records of Account creation and login, Account-device pairing, device reboots, network usage, system errors, crashes, and software updates. Older logs may be deleted under our server management policies. We access or use these logs only when necessary to maintain and secure our Services.
  • Location Information: We may use GPS data when you use outdoor workout, weather, or other features that require location access. We only access location data after you grant the required permission. You can manage location permissions in your device settings. Turning off location access may affect features or reward activities that rely on location data.
  • Reward Points and Redemption Information: Reward Points are virtual reward credits provided by Runmefit that can be redeemed for eligible rewards. When you participate in the Runmefit Rewards Program, we collect information related to your participation, including your steps, Reward Points earned and spent, Reward Point balance, completed tasks and challenges, and interactions with Rewarded ads. When you redeem gift cards or other rewards with monetary value, we may also process the information need to complete the redemption, including information needed for payment, Account management, eligibility or identity verification, and fraud prevention.
  • Usage Information: We collect information about your activity when you use our Services, such as such as keeping or restoring a streak, installing the App or software, creating or logging in to an Account, connecting or pairing a device, and using features within the App.
  • Device Information: We collect information about the mobile phone or tablet you use to access our Services, including your IP address and the approximate location inferred from it, browser type, language settings, operating system, mobile device information (including device and app identifiers), referring webpages, pages visited, and location information you authorize us to access.

Information From Other Sources

  • Health Apps: If you authorize the Services to connect to Apple Health, Google Fit, or Health Connect, we may receive health and fitness information that you choose to share such as your steps, sleep, heart rate, heart rate variability (HRV), and other health or fitness information.
  • Third-Party Accounts: If you use a third-party Account, such as Google, Apple ID, or Facebook, to register for or sign in to the App, we may receive information from that provider, such as your name, email address, profile information, and other information you authorize the provider to share. You can manage or revoke the permissions you grant to third-party Accounts through the relevant third-party service.

  • Third-Party Services: Third-party services under the Runmefit Rewards Program may include advertising, payment processing, partner tasks, gift cards, other virtual items, physical items, delivery, and after-sales services. The services may receive information about your participation, such as your Account ID, activity records, and Reward Points transactions, including points earned and spent. Where verification is required, third-party service providers may share information with us about your reward redemptions or interactions with ads. They may process your information under their own privacy policy and terms.

     

How We Use Your Personal Information

We use the information we collect to provide, maintain, improve, and develop the Services, provide customer support, protect the security of the Services, and comply with applicable law.

  • Manage Your Account. We use your information to create, authenticate, and maintain your profile information.
  • Connect Your Devices. We use device, Bluetooth, and related information to locate, pair, connect, and sync supported devices with the Services and maintain those connections.
  • Record and Analyze Your Activities. We use health and fitness information to record your activities and provide related statistics, analysis, charts, and trends. Depending on your device and the features you use, this may include steps, exercise duration, calories, heart rate, sleep, and other health and fitness data.
  • Enable GPS-Based Features. If you grant location permission, we use location data to provide features such as outdoor activity tracking, route recording, and weather. We do not access your GPS data without your permission.
  • Provide AI Features. When you use Runmefit AI, it generates insights and responses based on your synced data and the questions and information you provide. You can manage or hide AI features via Edit on the Home page in the app.
  • Provide the Runmefit Rewards Program. We use information related to your participation in the Rewards Program to issue reward points, process reward redemptions, provide gift cards or Plus memberships, adjust or deduct reward points, handle appeals and transactions. We may display advertisements in the App, and you can choose to watch these Rewarded ads to earn extra reward points.
  • Verify Rewards and Prevent Fraud and Abuse. We use your Runmefit Account, device information, and step and activity data to verify that your reward points are earned and redeemed in accordance. We may use this information to detect and prevent cheating, fraud, abuse, suspicious activity, and other anomalies. Where necessary, we may work with service providers to verify whether an activity qualifies for rewards or whether you meet the eligibility requirements.
  • Provide Badges. We provide virtual badges as rewards based on your exercise and activity data.
  • Provide Other Features. We may use relevant information to provide features such as wrist-raise screen wake, multilingual support, alarms, find device, music control, and weather notifications.
  • Support Data Sharing. With your authorization, we share the information you choose to share with the relevant services. Those services may process the information you share under their own privacy policy and terms.
  • Service Improvement. We use information collected through Services to maintain, improve, personalize, and develop Runmefit features and functionality. This may include monitoring performance, identifying and fixing technical issues, testing, developing new features, and improving the overall user experience. Where permitted by applicable laws, we may use aggregated, anonymized, or de-identified information for these purposes.
  • Communicating with You. We may use your information to contact you about important updates to our Terms, Account-related matters, service issues, potential policy violations, and customer support requests. We may also send you information about new features, product updates, promotions, trial offers, challenges, or other activities. You can manage marketing emails and most service notifications through the unsubscribe options provided in our emails. However, you may still receive important communications about your Account, security, transactions, or the operation of our Services. You can contact us or submit feedback through the feedback feature in the App.
  • Security and Legal Compliance. We use the information we collect to protect Runmefit, our Services, and our users, and to keep our Services running. This may include verifying Accounts; detecting and preventing fraud, cheating, abuse, and unauthorized activity; investigating security issues; maintaining service stability; responding to legal or regulatory requests; conducting audits; and enforcing our terms and policies.

 

Legal Bases for Processing Your Information

We process your personal information based on different legal grounds. These may include performing our contract with you, obtaining your consent, complying with legal obligations, and pursuing our legitimate interests where permitted by law. The legal basis depends on the information involved, feature, and processing purpose. Where we rely on your consent, you may withdraw it through the relevant settings or by contacting us. Withdrawal does not affect the lawfulness of processing carried out before the withdrewal.

 

How We Share Your Information

We may share your information with the following categories of recipients, depending on how you use the Services and which features you choose.

We work with service providers that help us operate and provide the Services. They may process your information to display ads, issue Reward Points, process redemptions, verifying eligibility, and detect or prevent fraud and abuse. These providers may only process your information as needed to perform the services for which they are engaged. They are required to protect your information in accordance with applicable data protection laws and our agreements with them.

To Third-Party Login Services

We support third-party sign-in options, including Apple ID, Facebook, and Google Accounts. When you use one of the options to creat an Runmefit Account, we may collect information such as your email address, avatar, nickname, gender, and birthday from the provider.

To Map Service Providers

In providing Runmefit services, we collect your geographic information and share it with map service providers—namely, Apple Inc. and Google LLC. For details on data collection and processing, please refer to the respective privacy policies of these map providers. You can turn off GPS to stop location data collection. We integrate location SDKs from Apple Inc. and Google LLC for map display and location services. For more details on the companies, organizations, and individuals involved, please click below:

To Analytics Service Providers

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft processes information, please review the Microsoft Privacy Statement.

To Advertising Providers

Under our current advertising settings, ads are enabled only in the European Economic Area (EEA), the United Kingdom, certain U.S. states, and Japan. In regions where ads are not available, or when we cannot determine your device's country or region, the App will not request, load, or display ads.

Our advertising partners include Google AdMob, Pangle, Liftoff Monetize (Vungle), Unity Ads, ironSource, and TopOn Adx.

These providers may collect non-sensitive information, such as device information, advertising identifiers (e.g., Android Advertising ID or GAID), IP addresses and the approximate location inferred from them, ad interaction data, and diagnostic data. They may use this information to deliver ads, measure ad performance, manage ad frequency, and detect or prevent ad fraud and security risks. This helps keep their advertising services reliable.

We do not share the health and fitness data you generate or record while using our Services with advertising providers for ad targeting.

For details on how each provider collects, uses, and processes advertising-related information, and how to manage your advertising privacy choices, please see their privacy policies:

In other cases

Apart from the situations described above, we may disclose your personal information without prior notice where required or permitted by applicable law. This may include responding to legal proceedings, administrative or judicial orders, or requests from government authorities. We may also disclose information as necessary to protect the rights, property, or safety of Runmefit, our users, or others, or to prevent fraud, abuse, security incidents, or unlawful activity. Where permitted by applicable law, we limit disclosures to the information necessary for the relevant purpose.

 

Your Rights

We respect your privacy and provide controls that allow you to manage your information and privacy choices. Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

  • Right to Access and Portability: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information. You may request a copy of your personal information in a format that allows you to save or transfer it.
  • Right to Correction or Deletion: You can correct certain inaccurate or incomplete information through My > avatar in the app. You may have the right to request that we delete personal information we hold about you.
  • Right to Restriction or Objection: You may have the right to request that we restrict certain processing or object to certain processing. For example, you can also choose to stop participating in the Rewards Program by contacting us. You can manage certain permissions and privacy choices through the App settings, including notification permissions and access granted to third-party services. You can also unbind supported devices or Accounts where the relevant controls are available. If you disable access to information that is necessary for a particular feature, that feature may no longer be available.
  • Managing Communication Preferences: You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us. You may still receive communications that are necessary to provide the Services, maintain your Account, protect security, process transactions, or comply with applicable law.

  • Withdraw of Consent: Where we process your information based on consent, you may have the right to withdraw this consent. Withdrawing consent does not affect processing that we carried out lawfully before you withdrew your consent.

     

Security Measures

We use reasonable administrative, technical, and physical safeguards to protect your personal information. These may include encryption, authentication, access controls, and secure servers. We select and maintain safeguards based on the type of the information we process and the risks associated with the processing. No method of transmission or storage is completely secure. However, we take reasonable measures to protect your information against unauthorized access, disclosure, modification, loss, and other security risks.

 

Data Storage and Transfers

When you create or use an Runmefit Account through the Services, your information may be stored on servers located in the United States and operated by Amazon Web Services, Inc. We may transfer, store and process your personal information outside the country you live in. We will use recognized data transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or equivalent contractual mechanisms approved by the relevant UK authority, where applicable.

 

European Privacy Disclosures

Data Controller: If you live in the European Economic Area ("EEA") or the United Kingdom ("UK"), we process your personal information in accordance with data protection laws, including the EU General Data Protection Regulation (GDPR) and the UK GDPR. Shenzhen Starmax Technology Co., Ltd. provides the Services to you.

Data Subject Rights: Please refer to the Your Rights section above for information about the rights available to you and how you can exercise those rights. Depending on applicable laws, you may have additional rights, including the right to object to certain processing activities or request restriction of processing of your personal information. You may also opt out of receiving direct marketing communications by managing your communication preferences or clicking the unsubscribe link in our emails. You may also have the right to complain to your local data protection supervisory authority.

Health and Other Special Categories of Personal Data: If we collect health data or other special categories of personal data under the GDPR, we will ask for your explicit consent before processing the data. We may request consent when you pair your device, connect a third-party service, or use certain features, such as weather services. You can withdraw your consent by changing the applicable settings, turning off related features, disconnecting your device, deleting your data, or contacting us.

Legal Bases for Processing Your Personal Data: For users in jurisdictions where applicable data protection laws require a legal basis for processing personal information, including users in the European Economic Area (EEA) and the United Kingdom (UK), we may rely on different legal grounds when processing your personal data.

  • Contract: We process your personal data when it is necessary to provide our Services, fulfill our obligations to you, or take steps requested by you before entering into a contract.
  • Consent: We process your personal data based on your consent, such as collecting health or location data or enabling ad tracking. You have the right to withdraw your consent.
  • Legitimate interests: We process your personal data to pursue legitimate interests, such as enhancing user experience and optimizing App features. Where required by applicable law, we assess the impact of this processing on your rights and interests.
  • Legal obligation: We process personal data when necessary to comply with a legal obligation.
  • Vital interests: We process your personal data when necessary to protect the vital interests of you or another individual.

 

Individuals Residing In Certain US States Privacy Disclosures

Residents of certain US states, such as California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky. Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and other states to the extent they enact similar privacy laws, may have additional rights under your corresponding state laws (collectively, "US State Privacy Laws").

Data Subject Rights: You may have the right to know or access certain personal information we collect, use, or disclose, to request deletion of your personal information, and not to be treated unfairly for exercising your privacy rights. You may have the right to appeal our decision regarding a request related to your privacy rights.

Categories of Personal Information Collected, and Disclosed: Our Policy describes how we collect, use, and disclose your personal information. We collect, use, and disclose categories of personal information for the business purposes described in the How We Use Your Information and How We Share Your Information sections of this Privacy Policy. The categories include:

  • Identifiers, such as your name, nickname, email address, Account ID, device ID, IP address, advertising identifiers, and other similar identifiers used to provide and maintain our services.
  • Demographic Information, such as your age and gender.
  • Health and fitness information, such as your steps, calories, distance, exercise duration, sleep information, heart rate, active minutes, women's health information, and other health or fitness information generated by your device or provided through connected services.
  • Commercial information, such as purchase information, subscription status, and subscription price.
  • Location Information, such as GPS information collected when you enable location-based features, including outdoor activity tracking or weather features and grant the required permissions.
  • Audio, electronic, visual, or similar information, such as your avatar, customized watch faces, or other photos you choose to provide.
  • Other information you provide, such as your Account information, country or region, feedback and customer support communications, information you provide when using our Services (such as age, weight, sleep data, reminders, or women's health tracking data), and information recorded by your connected devices. The types of information we collect vary depending on the features and devices you use.
  • Inferences drawn from any of the above-listed categories of information, such as the number of calories you burned, distance you traveled, sleep insights.

 

Children's Privacy

The Services are not intended for children who are under 18 or under the applicable minimum age for creating an Account in their jurisdiction, unless a parent or legal guardian provides consent as required by law. If we learn that a child under the applicable minimum age has created an Account without the required consent and that we have collected personal information, we will take steps to delete it as soon as practicable.

 

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. If you continue to use the Services after an updated Privacy Policy is posted, you acknowledge that you have read and understood the updated Privacy Policy and agree to be bound by it. If you do not agree with the updated Privacy Policy, you should stop using the Services.

 

Contact Us

If you have questions about this Privacy Policy, how Runmefit collects, uses, or shares your personal information, or believe that your privacy rights have not been adequately protected, you can contact our support team through any of the following channels:

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request