Your redemption request usually takes 2–5 business days to complete verification.
Processing may take longer due to system processing or fraud prevention checks. Please check your redemption history in the App and email.
Check your redemption history
Go to Home > Today and find the relevant redemption record. You will usually see one of the following statuses:
- Processing
Your redemption is still being reviewed. Please allow some time for processing.
- Completed
Your redemption was successful.
- Rejected
Check the rejection reason in your redemption history or the email linked to your Runmefit Account. If you believe your redemption was rejected by mistake, contact our support team.
Check Your Reward
- Gift card
For the gift card, it is sent by email.
If your redemption is Completed but you haven't received your gift card, check your inbox, spam, and junk folders.
*If the gift card doesn't work, check its terms of use. Since some gift cards may be limited to certain products, websites, or regions, or may have an expiration date.
- Runmefit Plus
After you submit your request, we'll review your Account and redemption request and email you the result. If approved, you'll also receive a Runmefit Plus membership code.
If you still haven't received your rewards after 5 business days, contact our support team at feedback@runmefit.com.