If your redemption status shows Processing, your request has been received and is currently under review. Your Runmefit Plus membership or gift card will be issued after the review is completed and your request is approved.
Every redemption request is manually reviewed to verify that it meets the Applicable redemption requirements. This helps maintain a fair Rewards Program and protect users who earn rewards through legitimate activity.
How long does the review take?
Manual review usually takes 2–5 business days.
While your request is being reviewed, its status will show as Processing. You don't need to submit the request again. Please wait for the review to be completed.
We'll send the result to the email address linked to your Runmefit Account, and the review status will also be updated in the App.
To check your redemption history and current status, go to Home > Today > History.
In some cases, the review may take longer due to holidays or other exceptional circumstances.