The Runmefit App gets step data from your watch or fitness tracker, or from your phone’s built-in health app. iPhone users can connect Apple Health. Android users can connect Google Fit or Health Connect.
Steps may not update in real time. Device connections, permissions, background activity, and phone system settings can all affect step tracking and syncing.
Why aren't my steps showing up in the App right away?
Check your steps data
First, check whether your watch, fitness tracker, or health app has recorded your steps for the day. If the original data source shows zero steps, the Runmefit App will also show zero.
Permissions and background settings
Make sure your phone is connected to Wi-Fi or mobile data during syncing, and turn off Low Power Mode or Battery Saver.
Some phones restrict background activity to save battery. Make sure the Runmefit App isn’t restricted from running in the background or set to pause automatically.
If you force-close the Runmefit App from your phone’s recent Apps list, the system may also stop it from syncing data in the background.
For iPhone users:
- Go to Settings > Privacy & Security > Health > Runmefit. Make sure Runmefit has permission to access step data.
- Go to Settings > Privacy & Security > Motion & Fitness. Turn on Fitness Tracking.
- Go to Settings > General > Background App Refresh. Turn on background refresh for Runmefit.
For Android users:
- Go to Settings > Apps > Runmefit > Permissions. and make sure the App has permission to access Steps or Body sensors or Physical activity, depending on your phone.
- Open your phone's Battery settings. Set Runmefit to Unrestricted or allow background activity to prevent battery-saving settings from interrupting syncing.
Allow time for data to sync
Steps may take several minutes to appear in the App. Built-in health apps often collect and sync step data at intervals to save battery. This may delay updates.
What should I do if my steps stay at 0 or stop updating?
If you use a watch or fitness tracker:
- Turn on Bluetooth on your phone.
- Open the Runmefit App's Home screen and pull down to manually sync the latest data.
- If the data still doesn't update, restart your watch or fitness tracker and check whether it records steps correctly.
- If the issue persists, unpair your device from the App. Pair your device again through the Runmefit App.
If your phone records steps directly:
Your phone needs to move with you to count your steps. For example, if you're walking on a treadmill with your phone left on a table, your steps won't be recorded. Keep your phone in your pocket, hand, or armband.
Activities such as cycling and strength training may not be accurately counted as steps because their movement patterns differ from walking.
If you use Apple Health:
- Open the Health App on your iPhone, tap Steps, open the detailed step data, and pull down to refresh.
- If the data still doesn’t update, force-close the Health App, then reopen it.
If you use Google Fit:
- Force-close Google Fit.
- If the data still doesn't update, press and hold the Google Fit App icon, tap App info, select Force stop, and then reopen the App.
- Open Google Fit, tap Profile in the bottom-right corner, then tap the Settings gear in the top-right corner.
- Find Track your activities and turn it on.
If you use Health Connect:
- Open your phone's Settings, search for Health Connect, and open it.
- Go to App permissions. Make sure Runmefit is allowed to read step data and that other relevant fitness Apps are allowed to write step data.
- If all permissions are enabled but your step count still shows zero, open the settings of the other fitness App that records your steps.
- Disconnect it from Health Connect, then reconnect it.
If the issue persists, restart your phone and check again.
Why are my steps different across devices or Apps?
Slight differences in step counts across devices and apps are normal.
Each device uses its own sensors and step-counting algorithms. For watches and fitness trackers, wearing position, strap tightness, and arm movement can all affect step counts. Devices and apps may also sync data at different times. As a result, step counts may not match when you check them.