Reward Points are usually credited shortly after you complete a task. The verification process and requirements depend on how you earn them. Some tasks, especially ads and partner activities, may take longer to verify.
- Walking: Reach at least 1,000 steps for the day and synced your steps at the App. Then, you must manually convert your steps into Reward Points. Syncing alone won't earn you Reward Points.
- Completing Streak Challenges: Make sure you have reached the required Streak Milestone and your streak is not interrupted.
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Watching Ads: Watch the entire ad without leaving or closing it early. The third-party ad provider must verify your ad reward, so it may take longer to arrive. Ad availability, verification, and the final reward depend on the provider. If verification is still pending, we may not be able to add Reward Points manually or issue them in advance.
How do I check if my Reward Points have been credited?
Go to Home > Today > History to check your current Reward Points balance and related records.
If your balance has not changed yet, please wait a little longer. Some tasks may take more time to verify.
If you haven't received your Reward Points, check the following:
- You are signed in to the Runmefit App and completed the task in the App.
- You met all the requirements for the activity, including the required steps, streak, or other conditions.
- Your step data has been synced successfully.
- You did not use any third-party tools or other methods that could affect data tracking, task verification, or Reward Point delivery.
Or you can contact us at feedback@runmefit.com. To help us investigate the issue, please provide your Runmefit Account, the date you completed the task, task type, and relevant screenshots.