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How to Fix Runmefit App Not Opening or Bluetooth Disconnects

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To ensure your Runmefit watch or fitness tracker maintains a stable Bluetooth connection for real-time data sync, notifications, and other features, the Runmefit App must remain active in the background.

Power-saving features on different phone systems may automatically restrict background activity, which can cause disconnection or delayed notifications.

 

Settings

 

iOS

  1. Enable Background Activity

    Go to Phone "Settings" > "General" > "Background App Refresh". Set the top preference to "Wi-Fi & Cellular Data". Find "Runmefit" in the app list and turn on the toggle.

  2. Enable Bluetooth & Location Access

    Ensure Bluetooth is enabled and location permission is set to “Always” for accurate connection and activity tracking.

  3. Disable Low Power Mode

    Low Power Mode may pause background activity. Please go to "Settings" > "Battery" and turn off "Low Power Mode".

  4. Keep the App Running in Background
    Do not swipe the app away in the App Switcher. Force-closing the app will completely stop background Bluetooth syncing and notification.

 

Android

Samsung

  1. Long press the Runmefit app icon on the home screen > Tap App info (ⓘ) icon in the pop-up menu.
  • Tap "Battery" > Change from "Optimized" to "Unrestricted".

  1. Go to "Settings > "Battery" > "Background usage limits".
  • Remove "Runmefit" from "Sleeping apps" and "Deep sleeping apps", if listed.
  • Tap "Never auto sleeping apps" > Tap “+” icon > Select "Runmefit" to keep it running.

Xiaomi

  1. Long press the Runmefit app icon on the home page > Tap App info (ⓘ) icon in the pop-up menu.
  • Scroll down and tap "Battery saver" > Set it to "No restrictions".

  1. Go to "Settings" > "Apps" > "Runmefit".
  • Turn on "Autostart" to allow the app to run automatically after a phone restart.
  • Tap "Permissions" ＞ "Location" ＞ "Allow all the time" to ensure continuous and accurate workout tracking.

Google Pixel

  1. Long press the Runmefit app icon on the home screen > Tap App info (ⓘ) icon.
  • Tap "App battery usage" > Turn on "Allow background usage" ＞ Sellect "Unrestricted".

  1. Go to "Settings" > "Battery" > Turn off "Adaptive Battery".

OPPO / OnePlus

  1. Long press the "Runmefit" app icon on the home screen ＞ Tap the ⓘ icon in the pop-up menu.
  • Tap "Battery usage" ＞ Turn on "Allow background activity".

  1. Go back to the App info page ＞ Tap "Permissions".
  • Tap "Auto-launch" ＞ Enable both "Allow auto-launch" and "Allow secondary launch".
  • Tap "Location" ＞ Select "Always allow".

vivo

  1. Long press the "Runmefit" app icon on the home screen ＞ Tap the ⓘ icon in the pop-up menu.
  • Tap "Battery" ＞ "Background power consumption management".
  • Set to "Don't restrict background power usage".

  1. Go back to the App info pag ＞ Tap "Permissions".
  • Enable "Autostart".
  • Tap "Location" ＞ Select "Allow all the time".

Huawei

  1. Go to "Settings" > Search "Battery optimization" > Open it and find "Runmefit" > Set to "Don’t allow".
     
  2. Go to "Settings" > "Apps & services" > "App launch" > "Runmefit":
  • Turn off "Manage automatically".
  • In the manual management pop-up window that appears, enable all three options: "Auto-launch", "Secondary launch", and "Run in background".

Motorola

  1. Long press the "Runmefit" app icon on the home screen ＞ Tap the ⓘ icon in the pop-up menu.
  • Open "App battery usage" ＞ "Allow background usage" ＞ Set to "Unrestricted".

  1. Go back to App info ＞ Tap "Permissions" ＞ "Location".
  • Set Location to "Always allow".

  1. Go to "Settings" ＞ "Battery" ＞ Disable "Adaptive battery".

 

Task Lock

To prevent system cleanup from closing the Runmefit App, lock it in the recent apps screen.

  1. Open Recent Apps: Swipe up from the bottom of the screen and hold to enter the task switcher.
  2. Find Runmefit: Swipe horizontally to find the Runmefit app card.
  3. Tap Lock icon 🔒:
  • For Xiaomi/Huawei: Long press the card or swipe down slightly, then tap the Lock icon 🔒.
  • For Samsung/Google: Tap the app icon at the top of the card, then select “Lock this app” or “Keep open”.
  • A padlock icon 🔒 next to the app confirms it is locked and will continue running in the background.

 

FAQ

 

What should I do if Bluetooth disconnects after setup?

Please ensure that your device battery is above 20%, you are in a stable network environment, and all notifications permissions are enabled. Then follow the troubleshooting steps below to resolve most Bluetooth disconnection issues.

 

iOS

  1. Go to "Settings" > "Bluetooth". Find your fitness tracker or watch under the "My Devices", and tap the ⓘ icon next to it, tap "Forget This Device”. Restart your iPhone, then open the Runmefit app to to reconnect and pair your fitness tracker or watch.
  2. After successful pairing, go back to "Settings" ＞ "Bluetooth" again, tap the ⓘ icon again, and ensure "Share System Notifications" is turned ON. If this is disabled, you will not receive messages or notifications when your phone is locked.
  3. Disconnect other previously paired devices (such as iPads, old phones, car Bluetooth system) to avoid interference.
 

Android

  1. Turn off Bluetooth on your phone, wait about 10 seconds, then turn it back on. Check whether the fitness tracker or watch reconnects automatically within 1 minute.
  2. Unpair your fitness tracker or watch and re-connect it in the Runmefit app.
  3. If multiple Bluetooth devices are connected (such as earbuds or car audio systems), clearing the Bluetooth cache may help resolve system conflicts.
  • Important: This will reset Bluetooth settings on your phone and remove all saved Bluetooth devices. You will need to pair them again afterward.
  • Go to "Settings" ＞ Search "Bluetooth" ＞ "Storage & cache" ＞ "Clear storage & cache" .
  1. After completing the steps above, restart your phone. Then open the app and reconnect your fitness tracker or watch.
 

What should I do if the app still crashes or freezes?

  • Check storage and memory: Make sure your phone has at least 10% free storage. Low storage may cause the app to close.
  • Clear cache (Android): Long press the “Runmefit” app icon > tap ⓘ App info > "Storage" > "Clear cache" (do NOT select “Clear data”).
  • Restart app (iOS): Swipe up and hold to open the app switcher, swipe up to close the Runmefit App, then reopen it.
  • Update or reinstall: Update the app via App Store or Google Play, or reinstall if needed.
  • Still not working: Please contact us at feedback@runmefit.com and provide your phone model, system version, and a screen recording of the issue.
 

Why can I still receive calls but not notifications after closing the app?

This is due to how your phone handles system and app notifications differently.

Once your fitness tracker or watch is paired, it can still receive system alerts (calls, alarms, reminders) even when the Runmefit App is closed.

For third-party apps (e.g., WhatsApp, LINE, and email), the Runmefit App must stay running in the background to deliver notifications to your fitness tracker or watch.

 

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