If the device still works:
Try resetting the device directly to factory settings.
If the device doesn't work:
Try establishing a connection with the "Runmefit" App.
If the connection succeeds: Try a factory reset from the App to see if the device returns to normal.
If the issue persists after a reset:
- Try re-upgrading the device;
- Go to Device > Firmware Upgrade, then press and hold the device image for 5 seconds;
- When prompted "Do you want to enter the factory mode and repeat the upgrade?", confirm to upgrade the device.
Note: This step will reset the device to factory mode. Do not attempt this unless the device is malfunctioning.
If the above steps do not work, consider reaching out to the after-sales service team of the platform or dealer where you bought the device.
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