Connection Guide
Before connecting the device, please ensure the following requirements are met:
- The network connection is stable.
- Bluetooth is enabled on your phone, and Bluetooth permission is granted to the “Runmefit” App.
- The device must be connected through the “Runmefit” App, not through the phone’s system Bluetooth settings.
- Android users must allow the “Runmefit” App to access location permission to support accurate Bluetooth scanning. This permission is used only for Bluetooth positioning purposes.
Permission Settings
*It is recommended to open the Runmefit App at least once per day to ensure it runs properly in the background.
iPhone
- Open Settings > Apps > Runmefit.
- Tap Location and select Always or While Using the App.
- Enable the Bluetooth permission.
- Enable Background App Refresh.
Android
(Samsung phone used as an example. Paths may vary slightly depending on device brand.)
- Open Settings > Apps > Runmefit.
- Enter App Info:
- Tap Permissions > Location > select Always or While Using the App.
- Tap Battery > Unrestricted.
If the settings above are correct, but the App still cannot connect or find the watch or fitness tracker, the possible reasons are:
The watch or fitness tracker has been connected thought system bluetooth:
Steps:
(Using the S5-43901 fitness tracker as an example)
- Open Phone Settings > Bluetooth.
- Find the S5-43901 in My Devices list, tap the “i” icon on the right, then select Forget This Device or Unpair.
- If the S5 is not displayed, turn Bluetooth off and on again, then check the list.
- Restart the S5 and reconnect it through the Runmefit App.
The watch or fitness tracker has been connected to another Bluetooth devices:
Common situations include:
- Previously paired with another phone;
- Previously paired with another App or device (such as a iPad).
Steps
- On the connected device, open Settings > Bluetooth.
- Find the watch or fitness tracker in the paired device list, tap the “i” icon, then select Forget This Device or Unpair.
- Ensure the watch or fitness tracker is disconnected from all Bluetooth devices, then reconnect through the Runmefit App.
Connection Status
The images below show the watch or fitness tracker connection status to help identify if the device is connected. If it's connected, please follow the steps above.
- Fitness tracker
- Watch
Additional Troubleshooting
If the watch or fitness tracker still cannot connect, try the following:
- If the page remains on “Pairing” for a long time, restart the App:
- Swipe up from the bottom of the screen and pause briefly to enter the multitasking view;
- Find Runmefit and fully close the App;
- Return to the home screen and reopen the App.
- Restart the watch or fitness tracker and the phone, then open the Runmefit App again to add and connect the device.
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