Why can't the Runmefit app connect or find my device?

Before connecting, make sure:

1. The phone's Bluetooth is on and allows "Runmefit" to access it.
2. Android users have granted "Runmefit" App location access for precise Bluetooth searches. We only use this for Bluetooth locating, not for any other purpose.
3. Connection is made within the "Runmefit" App, not through the phone's Bluetooth settings.

If the settings are correct, but the App still cannot connect/find the device, the possible reasons are:

The device has been connected to the mobile phone system Bluetooth:

Disconnect from the phone's system Bluetooth, then try to reconnect via the "Runmefit" App.

Take device S5 as an example, follow these steps:

1. Go to phone Settings > Bluetooth;
2. Find the S5 Bluetooth name, tap "!" and select "Forget this device";
3. Restart the device and try connecting via the "Runmefit" App.

The device has been connected to other Bluetooth devices:

Disconnect or ignore the device on other Bluetooth devices, and try to reconnect via the "Runmefit" App.

The images below show the device connection status to help identify if the device is connected. If it's connected, please follow the steps above.

* Connection Status:
From left to right, P1 for Connected, P2 for Not Connected, P3 for Connected, and P4 for Not Connected.